APRIL 15, 2015 — BALTIMORE, MD. — Daniel M. Reck and collague S. Reed Cooper presented a session about managing organizational change to a packed room today at the national conference of the American Association of Collegiate Registrars and Admissions Officers (AACRAO) in Baltimore. Immediately afterward, former U.S. Secretary of State Madeleine Albright, addressed the gathering.
"We shared models and perspectives about managing organizational change as a small office," says Reck, the associate registrar on Midwestern University’s campus in Illinois. "We have just four staff members but are responsible for rolling out programs that affect the entire university."
"Often these conferences focus on change management in large offices with twenty-plus staff members," says Cooper, Midwestern’s registrar in Illinois. Their session instead explored case studies of small offices effecting large changes. They examined how each individual member of that small office can have a significant impact on the success of the work.
"We illustrated practical approaches to change management rooted in a comprehensive change model," says Reck. He and Cooper have successfully applied that model and related research to managing the operational, technical and personnel changes of their four-person office as they provide services for the entire university.
Secretary Albright spoke to AACRAO attendees immediately after Cooper and Reck.
"Education is the answer to how countries develop functioning citizens," Albright said. In discussing how that education is delivered, she warned, "Technology is not a substitute for leadership."
The former secretary, now a distinguished professor of diplomacy at Georgetown University, also said that in college it is "important that people develop knowledge…of public health issues."
"Dr. Albright certainly has managed change on a national and global scale," Reck says. "It was fascinating to learn lessons from her first-hand."